In this age of caller ID, most people hesitate to take calls from unidentified numbers to avoid pesky telemarketers, insurance agents or worse, a former flame.
But MCAs Head of Public Services and Complaints Department Datuk Seri Michael Chong makes it his business to answer every call that comes through his mobile phone.
The year 2017 marks 30 years of Chong helming his department. In that time, he has answered thousands, if not millions, of phone calls at all hours of the day and night.
Youll never know how urgent the call is until you answer it. It could be a case involving a child needing blood transfusion or someone requiring urgent financial help. Id feel guilty if these calls went unanswered, says Chong during an interview in Kuala…
Read the full article at: http://www.star2.com/people/2017/01/06/michael-chongs-30-years-of-helming-mcas-public-services-and-complaints-department/