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GamCare has launched a new toolkit for financial institutions, gambling businesses and debt advice agencies across the UK to offer further support for customers experiencing gambling-related harms.
The toolkit contains core customer messaging, referral pathway guidelines tailored to each sector, and guidance on training staff to give them the confidence to support customers who are impacted by gambling harms. Together, these resources can help frontline staff in key industries to provide effective, sensitive support to customers and ensure they receive the help they need.
The toolkit is available for free on GamCares website via gamcare.org.uk/gambling-related-financial-harm.
Anna Hemmings, CEO at GamCare, says: …
Read the full article at: https://europeangaming.eu/portal/latest-news/2020/10/01/78699/gamcare-launches-safer-gambling-toolkit/