Virgin Australia’s new owners Bain Capital hope to reboot the airline’s inflight WiFi service as part of its new “customer service proposition”, although the shape of the WiFi packages and how they fit into the airline’s value-centric ‘hybrid’ model remains to be seen.
Bain has severed Virgin’s contract with connectivity partner Gogo, which is in the process of selling its commercial airline business to satellite colossus Intelsat for US$400m to focus on business jet connectivity and 5G air-to-ground networks.
However, Virgin reportedly remains in discussions with Optus, which carried the airline’s inflight Internet signal on a fourth-generation Optus D2 satellite launched in 2007.
“Since we entered voluntary administration in …
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