A woman who inaccurately responded to questions about debt in her online application for car insurance has lost a claim dispute with Hollard.
The woman, who was subject to a part 9 debt agreement under the Bankruptcy Act, says she made an honest mistake and sought that Hollard pay her car accident claim and that her insurance records be expunged.
The Australian Financial Complaints Authority (AFCA) denied both requests on the basis she had not accurately disclosed her financial status and Hollard would have declined to offer her cover at the outset had she answered accurately.
AFCA and Hollard both accepted her mistake was innocent, but the ombudsman said the consequences of non-disclosure even if unintended – were that the insurer is …
Read the full article at: https://www.insurancenews.com.au/daily/hollard-wins-disclosure-dispute-with-debt-stricken-motorist
