When most people think about transportation collections, they picture an agency making phone calls to recover overdue freight invoices. While recovering unpaid invoices remains the foundation of the business, today’s transportation collections industry has evolved into something much larger. Fraud, broker failures, double brokering, compliance issues and increasingly complex legal disputes have transformed collections into a specialized service that requires knowledge of transportation law, freight documentation and risk management.
Unlike traditional commercial collections, transportation collections often involve multiple parties connected to a single shipment. A dispute may include the motor carrier, freight broker, shipper,…