David Jones has updated its refund and exchange policies after entering voluntary administration, putting the future of the iconic department store chain at risk.
Exchanges will be offered on products purchased from November 7 if they are returned within 14 days.
David Jones has updated its refund and exchange policies after entering voluntary administration. Supplied/Jessica Chandra
For items purchased before November 7, customers have 30 days and an additional five days for online orders.
Returns cannot be made on items including gift cards, food, furniture and bedding.
These changes have been published on the company’s website.
David Jones gift cards and existing store credits remain redeemable across all open department store…