ROBERT KITCHIN/STUFF
Financial Markets Authority chief executive Rob Everett and Reserve Bank governor Adrian Orr deliver the findings of their joint review into the conduct and culture of banks in New Zealand. First published in 2018.
OPINION: Dani* had a problem with gambling. He asked his bank to put a stop on his borrowing, and then he later applied for a credit card.
In the first instance, Dani wrote to his bank to ask if they could please block his access to personal loan services due to personal circumstances. Having just paid off a loan, he did not want to get into debt again.Having just paid off a loan, he did not want to get into debt again. The bank responded to say his request had been noted, and the home lending team …
Read the full article at: https://www.stuff.co.nz/business/opinion-analysis/125226242/banks-must-do-better-in-caring-for-vulnerable-customers