CBA said it accepted the penalty as appropriate.
We did not do the right thing by our customer and we again apologise to him for the personal impact this has caused,” a CBA spokesperson said.
It said enhanced support services and customer-initiated transaction blocking provides its customers “with greater control over their access to credit and spend on gambling.
Unsolicited credit limit increase offers like what Mr Harris received are now prohibited by the credit act. Also, legal changes mean a credit limit increase must be assessed by a bank as being unsuitable if it is likely that the customer would be unable to repay the credit limit within three years.
In a detailed report on credit card lending in July 2018, a few months after t…
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