The bankruptcy of a prominent European company that specialized in securing compensation for flight delays and cancellations has left thousands of air passengers uncertain about the status of their EU261 claims and pending payouts, highlighting the risks of relying on third-party intermediaries in an already complex compensation landscape.
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Claims-management model under pressure
Across Europe, a growing ecosystem of legal-technology firms has emerged in recent years to help travelers pursue compensation for flight disruptions under EU Regulation 261/2004, which entitles eligible passengers to fixed cash payouts when delays or cancellations meet…