BestJet, a Queensland-based airline booking company, went into voluntary administration in December 2018, leaving many Australian customers badly out of pocket.
Thousands of Australians who had outstanding bookings with the company have been told they have no tickets and are now left arguing with multiple parties trying to secure a refund.
In this case, theres a lot of finger-pointing about who is liable, consumer advocate Christopher Zinn toldYour Money Live.
Is it BestJet? Is it the airline ticket consolidator who they work with? Is it the airline? Who has refunded what to whom? The consumer is really left confused by all of this.
While disgruntled consumers are still entitled to compensati…