Responsible gambling charity GamCare has launched a new toolkit to help UK financial institutions, gambling businesses and debt advice agencies identify and support customers experiencing gambling-related financial harms.
Available for free on the GamCare website, the new solution was developed in partnership with a number of debt charities and agencies, high street banks and gambling businesses, as well as people with lived experience of gambling harms.
The toolkit features tailored materials for the banking, debt advice and gambling treatment sectors, as well as gambling businesses.
Tools include core customer messaging, referral pathway guidelines tailored to each sector, and guidance on training staff to aid customers impacted by ga…
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