A prominent British travel firm that sold holiday packages to Europe and Southeast Asia has collapsed – with all bookings cancelled, and customers left without refunds.
Regen Central LTD entered liquidation after losing its Air Travel Organisers’ Licensing (ATOL) on January 13. The full extent of the impact on its customers has now come to light. ATOL, a scheme overseen by the Civil Aviation Authority (CAA), provides passengers with financial protection for package holidays, including refunds or repatriation should a travel company collapse.
However, certain flight packages fall outside ATOL’s coverage, including accommodation-only and non-flight packages, leaving passengers without the same level of refund protection.
The CAA stated: “We…