Centrelink management has ordered frontline staff working in branches not to process disputes over the Federal Government’s controversial debt claw-back scheme and instead refer welfare recipients to an online portal.
Key points:
- Memo orders branch staff not to process debt disputes in person
- Also says staff must “not cancel the activity under any circumstances”
- Employee says customers “anxious, fearful, confused and frustrated”
An internal Centre…
Read the full article at: http://www.abc.net.au/news/2017-01-12/centrelink-memo-shows-staff-ordered-not-to-process-debt-disputes/8177652
