Phone and internet customers reveal debt trouble with telco companies during pandemic – ABC News

Phone and internet customers say they are being disconnected, harassed by debt collectors and generally treated harshly by their telco providers when they need help, negatively impacting mental health. Key points: The Consumer Action Law Centre has released a report detailing the failures of telco providers to help customers with mounting debt One woman said…

Student loan forgiveness may come with a tax bomb. How lawmakers might fix it – CNBC

President-elect Joe Biden and Vice President-elect Kamala Harris at transition Covid-19 advisory board briefing on Nov. 9, 2020 in Wilmington, Delaware. Photo by Joe Raedle | Getty Images Student loan forgiveness is looking more like a possibility under President-elect Joe Biden, but an unintended consequence may emerge unless Washington intervenes: a tax on loan forgiveness.…

National Debt Relief Delivers Empathetic Customer Experiences By Leveraging Contact Center AI from Observe.AI – MarTech Series

Speech Analytics and Contact Center AI Improve Experiences for Both Clients and Agents Observe.AI, a leader in Contact Center AI, announced that its platform has enabled National Debt Relief (NDR) to improve customer experience, automate quality assurance, and provide better coaching to its front-line agents. NDR, one of the countrys largest and most reputable debt…