‘Set up to fail’: ATO outsourcing to private call centres focused on boosting profit not helping Australians | Debt collection
The Australian Taxation Office has outsourced thousands of call centre roles to private operators that pay workers significantly less than public servants and use call targets that can leave vulnerable taxpayers exposed, Guardian Australia can reveal. The call centre contracts are shared between the US private equity-owned Probe Operations, the Nasdaq-listed Concentrix Services and the…

