Npower allowing energy customers to fall £1600 in debt before acting – The Guardian
One of the UKs biggest energy companies is allowing its customers to fall as much as £1,600 into debt on their energy bills before intervening to help them repay it. The energy regulator, Ofgem, said the big-six firm npower, along with the smaller suppliers Utility Warehouse, Ecotricity, iSupplyEnergy, and First Utility, let customers accrue an…