Consumers feel less judged by AI debt collectors

Debt collection agencies are starting to use automated voice systems and AI-driven messaging to handle consumer calls. These systems help scale outreach, reduce call center staffing demands, and offer 24/7 service. A new study covering 11 European countries found that this shift changes how consumers emotionally experience debt collection, especially around stigma and empathy. The…

Digital innovation for debt transparency: Helping countries strengthen public finances

Transparent and reliable debt data is a cornerstone of sound economic policymaking. When governments can clearly see what they owe, assess risks and report accurately, they are better positioned to make informed financial decisions, build trust with investors and protect public resources. For 45 years, UN Trade and Development (UNCTAD) has supported countries in strengthening…

Student loan scams target borrowers amid federal program uncertainty

SPRINGFIELD, Mo. (KY3) – Student loan scams are increasing nationwide as cybercriminals target borrowers confused by changing federal loan programs. Cybersecurity experts said these scams have become more prevalent amid uncertainty about federal student loan programs. Shifting rules and deadlines for federal loan programs create confusion that scammers exploit. Scammers promise quick loan forgiveness and…