With the number of consumers in hardship soaring as hundreds of thousands of people put their mortgage payments on hold, the bank said its action was aimed at protecting customers from potentially ending up in a worse situation.
NAB’s group executive for personal banking, Rachel Slade, said customers were in vulnerable situations due to the pandemic and the bank was hearing “very difficult” stories from customers every day. We continue to check in with our customers who have requested payment deferralsdue to the impact of COVID-19 and know many still need our support through this crisis,” Ms Slade said in a statement.
However, we also understand that some customers wont be able to bounce straight back. As more Australians seek help it …
Read the full article at: https://www.smh.com.au/business/banking-and-finance/nab-to-crack-down-on-debt-vultures-as-financial-stress-surges-20200728-p55g90.html
