Digitalisation can radically change the debt assistance and administration into a more people-oriented approach in the Netherlands
All signals are on red in the debt sector[1]. The sector is all about people in often difficult situations. More than 2,5 million Dutch households suffer from late payments[2]. About half of those households have structural debt problems. Due to the impact of COVID-19, the number of indebted households is predicted to increase significantly[3]. With digitalisation the more important focus in the debt market is inevitable. Preventing people to obtain income on alternative matters. More cost-efficient administration and focus on the root cause of debt, the household in debt. Digitalisation of the financial adm…
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