Poonawalla Fincorp Limited (PFL) has implemented an AI-powered debt management platform to streamline its collection processes, the company announced today.
The shares of Poonawalla Fincorp Limited (PFL) were trading at ₹378.10 down by ₹2.30 or 0.60 per cent on the NSE today at noon.
The new technology features an autonomous engine that analyzes customer interaction data across digital communications, tele-calling, and field operations. It employs over 100 micro-strategies tailored to customer profiles and communication preferences, reducing manual effort by 4-5 days.
PFL has also automated its channel allocation process, cutting the time from 3-4 days to under 3 hours for engaging with customers post-delinquency. The platform…
