“Unfortunately, we cannot complete the original transaction as intended and amounts paid already cannot be refunded or credited,” the letter said.
The customer told the Herald that they felt there was so little that unsecured creditors could do.
“I know this can be standard practice in receiverships, but it feels like extortion,” they said.
“We know there is a floor model that is exactly what we had purchased but the receivers haven’t offered that to us.”
Another customer who was sent a similar letter was asked to pay a further $724.50 – or 50% again on the original price they paid for a Bosch washing machine.
“I happened to drive past the store to see they were having a sale all this week … I went in and a staff member…