James Hill, CEO of Flexys, which provides debt management software for organizations of all sizes, spoke at FTT Lending 2026, arguing that the biggest risk to financial institutions is not the cost of digital transformation, but the risk of “standing still and not moving forward”.
Hill acknowledged that transformation can be expensive and lengthy, but stressed that it doesn’t have to be and Flexys also countered the idea of a “hidden cost” associated with manual processes, stating that the cost in people, software, and inefficient processes is a “very real cost” that organizations see every day. Transformation is simply the key to unlocking efficiencies, cost savings, and a better customer…