The changes come following campaigning from money guru Lewis, who has described the council tax debt recovery system as “grotesque”.
“Council tax debt collection is so aggressive it’d make banks blush,” said Lewis, founder of MoneySavingExpert.
“It’s the most vicious and damaging form of legal debt collection out there – causing counterproductive misery for millions. We’ve spent the last 18 months campaigning hard to change this hideous system, and having seen so much pain caused by it, I’m genuinely moved by this huge first step towards making things better.”
Lewis’ Money and Mental Health Policy Institute charity began campaigning on the issue back in 2024 after warning around two million people…