SINGAPORE – Home-grown premium spa and skincare brand Porcelain has entered provisional liquidation, in a shock to its loyal fan base.
The 17-year-old business best known for its facials announced on April 21 that it is in the midst of the court-appointed process before formal winding up.
Disgruntled customers have been leaving complaints on the brand’s Instagram comments section and Google reviews for days, saying they had appointments abruptly cancelled or were unable to contact the spa in the run-up.
Instagram user hsxx15 wrote: “Please show some accountability and basic respect to your paying customers, especially when packages worth thousands are at stake.”
Chatter has now turned to anxiety at getting refunds. Google user C C…