IT-services clients remain vary in their transition from building AI pilots to seeing their actual adoption, discouraged by the macroeconomic pressures and legacy tech debt in earlier years. As it leads customers to question the assurance of AI models, Atul Soneja, Chief Operating Officer, Tech Mahindra, talks about how the company’s research and development (R&D) wing is working on reducing tech debt for its clients, the company’s approach to solve for token costs, and its resolve to remain price-competitive within reason.
You mentioned the reduction of debt for a particular healthcare client during your earnings call. Is that a one-off or is it a trend across the client portfolio?
For this client, there was a 30-35 per cent…