AI, machine learning and robotic process automation (RPA) are reshaping debt collection and credit management. “AI and automation won’t replace people; it eliminates repetitive tasks, freeing teams to focus on higher-value activities,” career credit professional Ian Wood explains.
He was speaking at a recent seminar hosted by DebtSource Credit Management, Credit Business Network and Credit Professionals Institute. Wood shared his vision of how AI can transform credit management strategies, enhancing cash flow and profitable opportunities.
For example, capturing application forms can be automated, allowing humans to focus on evaluating loans and ensuring governance. He emphasised that AI and automation should complement human…
