Research by Point Topic finds altnets match established broadband brands’ growth in full fibre connections, beat them on customer service and are eating into their market share
The State of the Altnets report, published by Point Topic for the Independent Networks Cooperative Association (INCA), is based on a survey of 2,000 adults in Great Britain (that is, England, Scotland and Wales). The survey was carried out by Whitestone Insight. It also provides insight into how customers perceive the role of independent broadband providers.
The report finds independent networks have expanded to around 19.7 million premises passed, with more than 3.5 million live connections. Year-on-year net additions are broadly tracking incumbent…