Citizens Advice is one of the most valued organisations in the UK. It offers confidential advice online, over the phone, and in person, for free to anyone – whoever they are, and whatever their problem. In 2022-23, it supported 457,000 people face-to-face nationally, more than double the previous year. Amid economic disruption and the soaring cost of living over the past few years, the charity has been facing exponential demand for its services.
This includes a high demand for debt and money management support, which requires advisers and caseworkers to be provided with up-to-date paperwork and information by clients seeking advice, for an accurate up to date view. This process could take weeks, months or in some…
