The three pillar banks have announced plans to introduce a raft of new measures aimed at providing support to customers impacted by problem gambling, including implementing voluntary card blocking, creating a dedicated support line, and enhanced staff training.
The announcement comes from the Irish Banking Culture Board, which is an independent industry initiative funded by the pillar banks AIB, Bank of Ireland, and PTSB.
The board said that common commitment of care for problem gambling initiative aims to provide “consistent and compassionate support to customers affected by problem gambling, reinforcing the banking sector’s role in tackling this important social issue”.
The new framework commits banks to practical measures such as…