Ballarat Centrelink staff saw the debt debacle looming months ago but were ignored by their managers, their union has said.
More than one in 10 customers to Ballarat Centrelink are coming in to query a debt notice but centre staff are unable to help and instead have to refer people to a debt notice hotline, Community and Public Sector Union deputy national president Lisa Newman said.
A longtime Centrelink employee told Fairfax Media said staff were flabbergasted by the justification for the process, saying the department didnt care about average Australians their customers or their staff.
The bottleneck comes at the agencys busiest time of year with an avalanche of people applying for student benefits as well as pensioner…
Read the full article at: http://www.bordermail.com.au/story/4397296/department-ignored-centrelink-staff-warnings/?cs=12