(InvestigateTV) — Debt collection complaints filed with the Consumer Financial Protection Bureau (CFPB) have been running high, and some advocates worry recent changes could make it harder for people to get help.
A new analysis by the Kaplan Group, based on CFPB complaint data, suggests a large share of those complaints is concentrated in a handful of states.
Dean Kaplan, president of the Kaplan Group Incorporated, a commercial collection agency, said he is watching what is happening at the CFPB, especially around how consumers submit complaints.
“The whole idea for this complaint system was try to resolve the problem first with whoever you have the issue with. If that doesn’t work, now you can go to the government and they’ll help…