Consumer debt advice organization MoneyPlus has teamed up with NTI Insolvency Training to launch a pioneering PIP qualification aimed at elevating customer service standards and enhancing staff retention within the UK’s debt management sector.
This new qualification will be mandatory for all customer-facing employees at MoneyPlus, which employs over 170 staff members. The initiative is part of an extensive employee support program that includes an on-site gym, subsidized meals at the company canteen, and mental health support from a qualified counselor.
With nearly 10% of UK debt advice providers considering leaving the sector within the next year, according to the Institute of Money Advisors (IMA), MoneyPlus aims to set a precedent…
