The Fairness Group
The government established the Fairness Group in 2016, bringing central and local government, the debt advice sector, and the debt collection industry together.
The Fairness Group is responsible for examining fairness in government debt management practices and making evidence-based recommendations for change. This includes fairness in relation to the treatment of vulnerable customers, while ensuring the government is fair to taxpayers and those that do pay on time, by taking a proportional response to those that do not.
This toolkit has been developed by the Fairness Group, led by the Government Debt Management Function (GDMF). It is designed to help public sector bodies recovering debt to identify and support…