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Gas and electricity firms must do more to help those struggling to pay bills by spotting debt before it becomes severe, the energy watchdog has said.
While the number of customers in debt is down, providers allow customers to accrue £600 in unpaid bills on average before they start paying money back.
Ofgem …
Read the full article at: http://www.bbc.co.uk/news/business-41633936
Image copyright
PA
Gas and electricity firms must do more to help those struggling to pay bills by spotting debt before it becomes severe, the energy watchdog has said.
While the number of customers in debt is down, providers allow customers to accrue £600 in unpaid bills on average before they start paying money back.
Ofgem wants energy suppliers to step in sooner to help customers manage debt.
Under new rules, energy suppliers must make extra efforts to treat vulnerable customers fairly.
“Paying off energy bills is a major concern for many customers in vulnerable situations,” said Rachel Fletcher, Ofgem’s senior partner…
Read the full article at: http://www.bbc.com/news/business-41633936