Cutting ties was harder than a phone customer ever expected when an account he no longer used and thought was disconnected led to a debt collection order and no end of confusion.
The payment demand John Chambers received recently included details about an address he had left years ago, a non-existent email and a number long forgotten. Given that verification would have been nigh on impossible, in a bid to end the matter he decided to pay the £22.63 small sum he was told he still owed.
But when he called his former provider O2 UK to ensure the account was terminated and no further charges added, “I learned this could not be done since I no longer had access to the email address and number”, he told Crusader.
A week or so later the bill…