Early and effective access to free debt advice can make a huge difference, and that is why we have committed to a digital transformation that is all about creating a journey for clients that is flexible, adaptable and outcomes led.
Right now, 26% of those who needed advice with their debts said they waited more than a year before getting help, and 12% said they waited over three years. We need to do everything we can to speed that up.
We’re building towards a seamless digital journey, with streamlined referrals and intuitive tools that make it easier for people to engage with advice in ways that work for them as well as the ability to offer more personalised support and smoother journeys for clients and partners.
We need…