- Debt to water and energy companies reached more than £7 billion, while customers are missing out on support to help them manage debt, such as repayment plans and social tariffs
- A third of customers did not find it easy to get in touch with their broadband providers when things go wrong
- The NAO says regulators Ofgem, Ofwat and Ofcom must strengthen support for consumers in vulnerable circumstances, increase awareness of support and tackle the drivers of rising debt.
Millions of people are missing out on support for essential bills, such as water, energy and broadband, as debt to water and energy companies climbs over £7 billion1 – this is according to a report by the National Audit Office (NAO) published today (10…