PayPlan, a leading UK provider of debt advice and support, has announced successful results from its partnership with support services provider MorganAsh – with the adoption of the MorganAsh Resilience System (MARS) delivering improvements in identifying and supporting vulnerable customers – and generating deeper management information.
For PayPlan, which provides debt advice and services including helping people set up debt management plans and individual voluntary arrangements, it is vital to identify customers’ vulnerabilities accurately and as early as possible. By adopting MARS, PayPlan has been able to enhance its vulnerability management process and identify those clients who may need additional…