Phone and internet customers say they are being disconnected, harassed by debt collectors and generally treated harshly by their telco providers when they need help, negatively impacting mental health.
Key points:
- The Consumer Action Law Centre has released a report detailing the failures of telco providers to help customers with mounting debt
- One woman said a telco company rejected her request to go on a payment plan despite being pregnant and on JobSeeker
- The Consumer Action Law Centre’s CEO said the stories were proof telecommunications providers needed stronger regulation
The Consumer Action Law Centre has released a report detailing stories of people struggling to pay their phone and internet bills, with some fearing homelessness due to…
Read the full article at: https://www.abc.net.au/news/2020-11-26/internet-mobile-customers-in-debt-touble-with-telcos/12922622
