Phone and internet customers say they are being disconnected, harassed by debt collectors and generally treated harshly by their telco providers when they need help, negatively impacting mental health.
- The Consumer Action Law Centre has released a report detailing the failures of telco providers to help customers with mounting debt
- One woman said a telco company rejected her request to go on a payment plan despite being pregnant and on JobSeeker
- The Consumer Action Law Centre’s CEO said the stories were proof telecommunications providers needed stronger regulation
The Consumer Action Law Centre has released a report detailing stories of people struggling to pay their phone and internet bills, with some fearing homelessness due to…
Read the full article at: https://www.abc.net.au/news/2020-11-26/internet-mobile-customers-in-debt-touble-with-telcos/12922622