Poonawalla Fincorp Limited (PFL), a non-banking finance company (NBFC) promoted by the Cyrus Poonawalla Group, on Monday, said that it has implemented an artificial intelligence (AI)-powered debt management platform to streamline its collection processes.
The company, focused on Consumer & MSME Lending, said that the new technology features an autonomous engine that analyses customer interaction data across digital communications, telecalling, and field operations. It employs over 100 micro-strategies tailored to customer profiles and communication preferences, reducing manual effort by 4-5 days.
The Pune-headquartered firm has also automated its channel allocation process, cutting the time from 3-4 days to under three hours for…
