Stoke-on-Trent Council is considering using artificial intelligence (AI) software to support tenants who are struggling to pay their rent.
The purchase of the system is to be discussed by cabinet members next week and comes as an attempt by the council to modernise its services, as well as helping residents manage financial strain.
As part of an early intervention approach, the software will help the local authority determine ‘early warning’ patterns in payment behaviour displayed by tenants.
According to the council, the move is designed to support the prevention of early rent arrears by addressing the ‘root causes of problems’.
Furthermore, the software would assist with risk-based…