People who paid a fee for a debt relief order (DRO) but did not submit the application are being encouraged to see if they could get a refund – with thousands of customers still owed money.
The Insolvency Service said it is trying to track down people who could be owed refunds for fees paid as far back as a decade ago.
DROs are a type of personal insolvency, helping people who have been struggling with problem debts to get back on track.
A £90 application fee for a DRO was scrapped in 2024.
People who paid that fee for a DRO between 2016 and April 2024 but did not complete their application are eligible for the fee to be refunded, the Insolvency Service said.
Up until April 2024, payments were made as part of…