The expanded service, which will be funded by the council but delivered by external provider(s), is expected to launch in April 2027. Similar to Citizens Advice, it will offer support to people struggling to navigate the benefits system, alongside guidance on immigration matters and other financial challenges.
Residents will be able to access help both over the phone and in person at locations including libraries, community centres and food banks across the borough.
Plans for the service moved forward after Mayor of Lewisham Liam Shrivastava and his Cabinet approved a report setting out the proposed model and funding arrangements at a meeting on July 1.
Existing borough-wide advice services are funded through the…