National Debt Relief Delivers Empathetic Customer Experiences By Leveraging Contact Center AI from Observe.AI – MarTech Series

Speech Analytics and Contact Center AI Improve Experiences for Both Clients and Agents Observe.AI, a leader in Contact Center AI, announced that its platform has enabled National Debt Relief (NDR) to improve customer experience, automate quality assurance, and provide better coaching to its front-line agents. NDR, one of the countrys largest and most reputable debt…

The week in review: China extends $2.1bn in debt relief to developing countries, top regulators vow ‘zero tolerance’ on misconduct after defaults – GlobalCapital

In this round-up, Beijing says it has suspended $2.1bn in debt payments from two dozen nations under the G20 framework, and the top Chinese financial regulators send strong signals to the onshore market in the wake of a string of domestic bond defaults. China has extended $2.1bn of debt relief to developing nations, part of…