Centrelink saw “debt recovery mess” coming, union says – The Border Mail
RELATED COVERAGE: Ballarat Centrelink staff saw the debt debacle looming months ago but were ignored by their managers, their union has said. More than one in 10 customers to Ballarat Centrelink are coming in to query a debt notice but centre staff are unable to help and instead have to refer people to a debt notice hotline, Community…