Phone and internet customers reveal debt trouble with telco companies during pandemic – ABC News

Phone and internet customers say they are being disconnected, harassed by debt collectors and generally treated harshly by their telco providers when they need help, negatively impacting mental health. Key points: The Consumer Action Law Centre has released a report detailing the failures of telco providers to help customers with mounting debt One woman said…

National Debt Relief Delivers Empathetic Customer Experiences – AiThority

Speech Analytics and Contact Center AI Improve Experiences for Both Clients and Agents Observe.AI, a leader in Contact Center AI, announced that its platform has enabled National Debt Relief (NDR) to improvecustomer experience, automate quality assurance, and provide better coaching to its front-line agents. NDR, one of the countrys largest and most reputable debt relief…